We inspect all returned items when they arrive at our processing facility.
In order to obtain a full refund, you must initiate a Product return request by submitting a request, and provide such return request is initiated within fifteen (15) days upon the delivery of the product to you.
In order to qualify for a full refund, the product(s) must be returned unused and sealed in the original package with all original materials provided in their complete condition. We will issue a full refund of your order minus the original shipping charges and your return shipping fees.
You are as well entitled to receive a full refund in case of canceling your order before your item was confirmed as Shipped.
If you do not qualify for a full refund, we may grant you a partial refund for unsealed or used products.
In order to qualify for a partial return, you must initiate a Product return request by submitting a request on our website within fifteen (15) days upon the delivery of the product. We will issue a partial refund minus the original shipping charges and return shipping fees and our return processing costs (typically consisting of inspection costs, refurbishing and repackaging costs charged by our return processing facility or additional return processing costs that might occur to us).
For express delivery orders, SafePal offers partial order refund service, deducting shipping fee and return fee. The return fee is charged by the local customs. SafePal does not have control over the shipping fee and return fee.
Due to the different customs policies of each country, SafePal is not responsible for any customs and taxes applied to your order. So every recipient needs to assist in customs clearance by themselves. If customs clearance is not completed in time or the customs clearance is not successful for some reasons, for standard shipping orders, SafePal only provides a one-time resend service for each order and does not provide order refund. For express delivery orders, partial refund terms apply.
If the item you ordered is damaged or defective at the time of its receipt you may return it in order to get a replacement of the product. Such return must be initiated within fifteen (15) days upon the receipt of the product. The replacement order will be shipped upon the original item is received and processed at our service processing facility. If the returned product is not defective, return shipping fees will be charged to you.
If your item is defective due to product error (excluding defects under Warranty Limitations) after fifteen (15) days upon the receipt of the product, you may return it for a repair or replacement within the warranty period and under the terms of the warranty, but no later than without undue delay upon the reveal of the product's defect. A repaired product or replacement order will be shipped upon the original item is received and processed at our service processing facility. If our service processing facility concludes within the inspection, that the returned product is (i) either not defective (ii) or was damaged under Warranty limitations, the costs for returning the product shall be carried out by the product owner. In such event and at our sole discretion, we might offer to the product owner a discount on a new product purchase as a compensation for not returning the item to the product owner.
The refund will be executed within five (5) weeks upon the day you submit the product to the shipping service in order to return the product. In most cases, you will receive the refund sooner, but we estimate four to five weeks because of the time required for return shipping (up to 21 days), product inspection at our returns facility (up to 5 business days), and processing of the payment in crypto (5 business days) or with your bank or credit card company (up to 10 business days). Once your credit is prepared, we will ask you for the details of your refund address or account. All refunds are issued by the method of payment used by you in order to pay for the product. Once your return is processed we will send you a confirmation email.
Canceled orders or returned merchandise that qualify for a full or partial refund will be refunded to the customer using the same method as the payment method selected by the customer. Any crypto refund is calculated from the USD value customer has paid for the merchandise, and will be paid in the same crypto you used when placing the order, according to the exchange rate at the time the refund is issued. In case of a partial refund, the return processing costs will be deducted from the USD value. The refund will be processed to a crypto address provided by you to our Support during the return process. Credit card or debit card refund will be refunded with the appropriate USD amount to the cardholder‘s account.
Unlike traditional banking transfer, the crypto transactions are not revertible and a refund of an incorrectly transmitted payment cannot be enforced. Please note that you are fully responsible for the correctness of the provided crypto address and that you hereby agree that you bear any consequences and financial loss incurred from providing incorrect payment instructions to our service processing facility.